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Top Questions

How does the free trial work?

By signing up for the free trial you will receive a box of five Torii shots free of charge. If you do not wish to continue with the monthly box subscription of 20 shots per month, then you can cancel your subscription within 10 days of receiving your free trial at no cost to you.

How does the subscription work?

Choose one of our 20-pack boxes of Shots and we'll take care of the rest. Your shots will be made with love, handled with care and delivered directly to your doorstep.

How do I modify or cancel my subscription?

You can modify, pause or cancel your subscription at any time, just email hello@toriilabs.com and we'll help you out.

How long does the products last after opening?

Keep refrigerated and drink within 24 hours, but we recommend consuming the product immediately after opening for optimal nutrition and benefits.

Is the product safe to consume when pregnant?

No, we do not recommend taking any of our products while pregnant or breastfeeding. Please consult your doctor for any health related issues.

Product

How should I drink the Torii tonics?

Over ice or at room temperature. Mixed into your favorite juice or smoothie. Don't be afraid to get creative.

How should I drink the Torii shots?

Our shots are your convenient, on-the-go solution. Drink it all at once and keep moving.

When and how often should I take Torii products?

We recommend drinking one bottle of your choice every day, and supplementing with our variety of products as needed throughout the day.

How long until Torii tonics and shots expire?

Unopened, our tonics and shots will be drinkable for a minimum of 12 months.

How should I store Torii tonics and shots?

Our products can be stored in the fridge or at room temperature, but should be refrigerated after opening.

How long does the products last after opening?

Keep refrigerated and drink within 24 hours, but we recommend consuming the product immediately after opening for optimal nutrition and benefits.

Where are your products made?

Our product are proudly made in sunny Santa Monica.

Is the product safe to consume when pregnant?

No, we do not recommend taking any of our products while pregnant or breastfeeding. Please consult your doctor for any health related issues.

Is Torii Labs sustainable?

Crafting products with sustainability in mind is at the core of what we do. Our products are handmade using only the freshest, wildcrafted ingredients, flavored with organic juice, housed in 100% glass, and packaged in uv-protective amber bottles. Read more about our sustainability standards here.

How many shots are there in a box?

20 good-for-you shots

Can I take the shot on top of my existing supplement routine?

We're not able to provide any medical or health advice. Please consult your doctor for any health related issues.

Can these be taken with prescription medication?

We're not able to provide any medical or health advice. Please consult your doctor before taking our products alongside an existing prescription.

Do you use animal testing for your product?

Never.

Are there scientists, nutritionists, and doctors on your team who helped create this product?

Yes. Visit our about page to learn more.

Are your products FDA approved?

By law, the FDA does not approve dietary supplements. But, the FDA does regulate both dietary supplements and dietary ingredients. At Torii Labs, we follow what the FDA established for dietary supplements in 2007 called "current Good Manufacturing Practice" (cGMP) regulations requiring that manufacturers evaluate their products through testing identity, purity, strength, and composition.

Are your products organic?

We use organic juices and wildcrafted herbs. We believe that herbs the survive in the wild are more resilient and stonger which in turn can make them more potent.

What's the difference between the shots and the tonics?

Our tonics are 3.4 fl oz while our shots are 0.5 oz. Our tonics are more of a natural drinking experience and have a higher dose of fulvic acid. Our shots, on the other hand, are packed with a mighty punch but are cased in smaller bottles to facilitate an on the go lifestyle and compliment your daily ritual.

Ingredients

Where do you source your ingredients?

We work with suppliers around the world to source the best ingredients available, with a focus on traditional Chinese and Ayurveda medicine.

Are any artificial flavors, colors, or dyes used?

Our products are free of artificial flavors and unnatural colors and dyes. Always.

Are your products allergen friendly?

All of our products are allergen free and do not contain any animal products.

Are Torii products Kosher?

Our products are not certified Kosher at this time.

Do any of your products contain caffeine?

All of our products are entirely caffeine-free and formulated to adapt to the body’s needs to balance and nourish for sustained energy and performance.

Orders

Where do you ship to?

We currently within the U.S. We currently do not ship internationally but are working on bringing Torii everywhere around the world

Do you ship to P.O. boxes and military addresses?

Yes, we do! Order away.

What are the postage and packaging costs?

Torii covers all shipping and packaging costs with the United States

How long will my order take to arrive?

We ship from L.A., so depending on where you live, shipping should take anywhere between 1-5 business days.

What if my order broke during the delivery process?

Please email us at hello@toriilabs.com if there has been any damage to the product during shipping so we can resolve it.

How do I update my shipping, billing, or credit card information?

Log into your account and go to “view addresses” to update your shipping information. Go to “manage subscriptions" then "billing information" to update your payment and billing information.

Can I send a gift from Torii Labs to my friends?

Yes, please do! Your friends will love you for it. Simply add their address instead of yours in the shipping field.

Plans

How does the subscription work?

Choose one of our 20-pack boxes of Shots and we'll take care of the rest. Your shots will be made with love, handled with care and delivered directly to your doorstep.

How do I modify or cancel my subscription?

You can modify, pause or cancel your subscription at any time, just email hello@toriilabs.com and we'll help you out.

Can I skip a month?

Yes, you can. Email us at hello@toriilabs.com and we'll help you out.

Am I able to customise my plan and how often Torii shots are sent to me?

At this time, we don't offer either of those options, but we're working on it. Stay tuned.

Payment

How does the free trial work?

By signing up for the free trial you will receive a box of five Torii shots free of charge. If you do not wish to continue with the monthly box subscription of 20 shots per month, then you can cancel your subscription within 10 days of receiving your free trial at no cost to you.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and JCB credit cards or debit cards. Unfortunately, we cannot accept checks or money orders. At this time, we do not accept International credit cards.

When is my card charged?

If you’re subscribing to a monthly box of shots your card will be charged immediately after your first order, and every 30 days thereafter. If you have ordered the free trial then your card will be charged 10 days after you've requested the trial unless your membership is cancelled beforehand. For a one-time order of tonics, your card will be charged immediately after you've placed your order.

What's your return policy?

If you don't love our product, let us know. We offer your money back guaranteed, because we're that confident.

I see 'Stripe' on my bank statement. What is that?

You're in the clear. Stripe is our payment processor for subscribers.

I’ve entered my address incorrectly/have had a change of address, how can I amend this?

Log into your account and go to "view addresses". On this page you can then add, edit, and delete your information.

I just cancelled, can I resubscribe?

We're so happy to hear you've come back. Please email us at hello@toriilabs.com and we will restart your subscription again.

I have been charged for an order I do not wish to receive, what can I do?

Uh oh! Please email us at hello@toriilabs.com so that we can remedy the situation.

Do you store my credit card information?

If you are a subscriber, our payment processor will store it safely for us.

What if I don’t want to sign up for a subscription?

No worries. You can still purchase all of our products online, right here. Or, find our tonics at any of our wholesale locations.

Company

What is Torii Labs?

At Torii Labs we're passionate about what you need to perform your best. Current solutions are not working, so we’ve created a variety of products that will—we’re redefining what it means to be truly vital.

Can I purchase Torii Labs products at retail locations?

Yes, but only our tonics can be purchased in-store. Find all of our locations here.

Have a question we didn't answer?

Don't be shy to ask us.
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